To make things easy below are some frequently asked questions.
Shipping
Q: Do you ship across Canada?
A: Yes, we ship to all provinces and territories in Canada.
Q: How much does shipping cost?
A: Shipping costs vary depending on the size and weight of the items, as well as the destination. However, we offer free shipping on orders over $100.
Q: How long will it take for my order to arrive?
A: Orders typically arrive within 5-10 business days, depending on your location. You will receive a tracking number once your order has shipped.
Free Local Pickup
Q: Is there an option for free local pickup?
A: Yes, we offer free local pickup between Victoria and Nanaimo BC. You can choose this option at checkout and arrange a convenient time for pickup.
Q: Where is the local pickup location?
A: Local pickup details will be provided once your order is ready. We will contact you to arrange a convenient time and location between Victoria and Nanaimo.
Consignment Options
Q: Do you offer consignment options?
A: Yes, we offer consignment options for gently used children's items. You can earn cash by consigning your items with us.
Q: How does the consignment process work?
A: First, contact us by email to discuss the items you wish to consign. In the email provide a list of the items as well as photos of the items showing clearly what they are and noting any imperfections. We will review the items and let you know what we are interested in purchasing. At that time a payout amount will be offered. Once the amount is accepted, we will arrange a local pickup within Vancouver Island. Payouts are made by way of cash or e-transfer.
Q: When will I receive my payout for consignment items?
A: Payouts are made once we have received and inspected the consigned items. You will receive your payout when the items are collected.
General FAQs
Q: How do I know the quality of the items I am purchasing?
A: Every item in our shop is carefully inspected to ensure it meets our high standards for quality. We only offer gently used items that are in excellent condition. Any amount of imperfections are noted in the photos and descriptions.
Q: Can I return items if they don't meet my expectations?
A: Yes, we have a return policy in place. If you are not satisfied with your purchase, you can return the items within 14 days for a refund or exchange. Please see our return policy for more details. Return shipping costs are not covered or reimbursed.
Q: How do I contact customer service?
A: You can contact us via email. Our contact information is available on our website's Contact Us page. We are always happy to assist with any questions or concerns you may have.
Q: Do you offer gift cards?
A: Not at this time.
Q: Are there any discounts or promotions?
A: We occasionally offer discounts and promotions. Shipping is always free on orders over $100, so the more you buy the more you save!
If you have any other questions, please don't hesitate to reach out to us. We're here to help!